FAQ
Frequently Asked Questions
General
What makes Jane’s Ice Cream different?
We make small-batch, handcrafted ice cream using carefully developed recipes and high-quality ingredients. Every batch is made with a focus on flavor, texture, and consistency—never rushed, never overproduced.
Where is Jane’s Ice Cream made?
All of our ice cream is produced in Kingston, New York, where we’ve been crafting our recipes with care and precision.
Do you use natural ingredients?
We prioritize high-quality ingredients and thoughtfully sourced components. Our focus is always on delivering clean, rich flavor in every scoop.
Products & Ingredients
Do you offer dairy-free or vegan options?
Yes, we offer select dairy-free options. Availability may vary, so we recommend checking current offerings or contacting us directly.
Do your products contain allergens?
Some of our products may contain or come into contact with common allergens such as milk, eggs, nuts, and gluten. Please contact us for specific ingredient and allergen information.
Are your flavors seasonal?
We offer both staple flavors and rotating seasonal selections depending on ingredient availability and inspiration.
Wholesale Orders
Who can order wholesale from Jane’s?
Wholesale ordering is available to approved businesses such as restaurants, cafés, markets, and specialty retailers.
How do I set up a wholesale account?
You can request access by contacting us directly. We’ll guide you through account setup, including resale documentation if applicable.
Is there a minimum order?
Yes, minimum order quantities may apply depending on product type and delivery. Details will be provided upon account approval.
How do I place an order?
Approved wholesale customers can place orders through our online portal or by contacting our team directly.
Delivery & Storage
Do you offer delivery?
Yes, we offer delivery within our service area. Delivery schedules and minimums may apply.
How should the ice cream be stored?
All products should be stored frozen immediately upon delivery. Maintaining proper temperature is essential to preserve quality.
What happens if there is an issue with my order?
Any issues (shortages, damage, or errors) must be reported within 24 hours of delivery so we can address them promptly.
Custom & Special Orders
Do you offer custom flavors or collaborations?
Yes, we’re open to custom flavor development and collaborations for wholesale partners depending on volume and timing.
Can you support events or large orders?
We can accommodate larger orders and special requests with advance notice. Reach out to discuss details.
Contact
How can I get in touch?
For questions, orders, or wholesale inquiries:
Contact: Dino
Phone: 845-417-4317
Email: dino@janesicecream.com